Help & Support
Frequently Asked Questions
Answers to the most common questions about converting, merging, protecting and optimizing your PDF files.
Yes. Most core tools (PDF to Word, JPG to PDF, Merge PDF, Compress PDF) are available for free. If you upload very large files or process many documents in a row, we may ask you to create an account or upgrade.
We process your files securely. Files are used only to perform the conversion task and are not made public. Temporary files are removed automatically after processing. For extra privacy, avoid sharing sensitive PDFs publicly.
You can convert PDF to Word, Excel, PowerPoint, JPG, PDF/A and also convert from JPG, Word, PPT, Excel and HTML to PDF. We also offer Merge PDF, Split PDF, Compress PDF, Protect/Unlock PDF and add/remove pages.
Go to Merge PDF, upload all your files, drag to reorder if needed, then click “Merge” to download a single combined document.
Yes. Use the Compress PDF tool to reduce file size while keeping good quality. This is useful for email attachments or website uploads.
No installation is needed. Everything runs in your browser, so it works on Windows, macOS, Linux, Android and iOS.
Yes. You can open the site from your phone or tablet and use the same tools. For best performance, use the latest version of Chrome, Safari or Edge.
Yes. You can protect a PDF with a password to stop unauthorized access, or unlock a PDF if you know the password and want to remove it.
Check your internet connection, try a different browser, or reduce the file size first using Compress PDF. If the problem continues, contact us via the contact page and send the file type and approximate size.
Go to the Contact page and send us a message. We usually respond within 24–48 hours on business days.